Prime video keeps Crashing on Roku tv

In the era of streaming entertainment, Roku has emerged as a dominant player, offering users a convenient gateway to a plethora of content. Among the myriad streaming services available, Amazon Prime Video stands out for its extensive library of movies, TV shows, and original content. However, even the most seamless streaming experiences can encounter glitches, and one common frustration faced by Roku users is the issue of Prime Video crashing. If you’re experiencing this problem, fear not – we’ve compiled a comprehensive troubleshooting guide to help you resolve it and get back to enjoying your favorite shows without interruption.

Understanding the Issue:

Before delving into solutions, it’s essential to understand the potential causes behind Prime Video crashing on your Roku TV. Several factors could contribute to this problem:

  1. Network Issues: Fluctuations in your internet connection or network congestion can disrupt the streaming experience, leading to crashes.
  2. Device Overload: Insufficient memory or processing power on your Roku device may cause apps like Prime Video to crash, especially if multiple applications are running simultaneously.
  3. Outdated Software: Using outdated versions of the Prime Video app or Roku’s operating system (OS) can result in compatibility issues, leading to crashes.
  4. Corrupted Cache or Data: Over time, accumulated cache or corrupted data within the Prime Video app can cause instability, resulting in crashes.

Troubleshooting Steps:

Now that we’ve identified potential culprits, let’s explore step-by-step solutions to address the issue:

  1. Check Your Internet Connection:

    Begin by ensuring that your internet connection is stable. You can do this by running a speed test on your network. If the speed is below the recommended threshold for streaming, consider troubleshooting your Wi-Fi router or contacting your internet service provider (ISP) for assistance.

  2. Restart Your Roku Device:

    Sometimes, a simple restart can work wonders. Power off your Roku device, unplug it from the power source, wait for a few moments, and then plug it back in. Once it’s restarted, launch the Prime Video app and check if the issue persists.

  3. Update Roku Software:

    Ensure that both your Roku device’s firmware and the Prime Video app are up to date. Navigate to the Roku settings menu, select “System,” then “System update” to check for any available updates. Similarly, go to the Roku Channel Store and update the Prime Video app if prompted.

  4. Clear App Cache and Data:

    Clearing the cache and data of the Prime Video app can help eliminate any corrupted files that might be causing crashes. To do this, navigate to the Roku home screen, select “Settings,” then “System,” followed by “Advanced system settings,” and finally “Clear cache.” Repeat the process for clearing data.

  5. Reinstall Prime Video App:

    If clearing the cache and data doesn’t resolve the issue, try uninstalling and reinstalling the Prime Video app. To do this, press the asterisk (*) button on your Roku remote while on the app’s tile, select “Remove channel,” and then reinstall the app from the Roku Channel Store.

  6. Check for Overheating:

    Overheating can also cause your Roku device to malfunction. Ensure that it is adequately ventilated and not placed in an enclosed space. If overheating persists, consider using a cooling pad or contacting Roku support for further assistance.

  7. Factory Reset:

    As a last resort, you can perform a factory reset on your Roku device to revert it to its original settings. Keep in mind that this will erase all your preferences and downloaded apps, so proceed with caution. To perform a factory reset, navigate to the Roku settings menu, select “System,” then “Advanced system settings,” followed by “Factory reset.”


Experiencing Prime Video crashes on your Roku TV can be frustrating, but with the right troubleshooting steps, you can resolve the issue and enjoy uninterrupted streaming once again. By following the suggestions outlined in this guide, you can identify and address the underlying causes of the problem, whether it’s related to network issues, device performance, or software compatibility. If all else fails, don’t hesitate to reach out to Roku support for further assistance. Remember, a smooth streaming experience awaits once you tackle these challenges head-on.

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